Thank you for visiting Cuddlepawly. We are dedicated to providing responsive customer care and support for all inquiries regarding our products, order statuses, and general information.

Get in Touch

For prompt assistance, please contact us using the information below:

• Customer Support Email: grocery@cuddlepawly.com

• Telephone: +49 2373 77391

• Brand Name: Cuddlepawly

• Operating Company: Haustier-Schlaraffenland UG (haftungsbeschränkt)

• Registered Address: Fingers Kamp 13, 58730 Fröndenberg, Germany

• Official Website: www.cuddlepawly.com

Customer Service Hours & Response Times

Our support team reviews customer communication regularly throughout standard business operating hours.

• Support Availability: Monday to Friday, 09:00 – 17:00 (CET)

• Message Response Window: If you reach out to us outside of business operating hours or during peak periods, please leave a detailed message along with your order number. We aim to review and respond to all written inquiries within 24 hours.

Terms of Contact & Communication

By contacting customer support, you agree to provide accurate contact information to enable our team to address your request effectively.

• Communication Records: Written communications sent to grocery@cuddlepawly.com may be logged and stored internally to assist with ongoing customer care, order administration, and quality management purposes.

• Prohibited Misuse: Unsolicited marketing messages, commercial spam, or abusive communications submitted through our contact channels will not receive a response and may be reported to relevant internet service providers.