This Shipping Policy applies to all orders placed on www.cuddlepawly.com, operated by Haustier-Schlaraffenland UG (haftungsbeschränkt). We are committed to maintaining efficient order processing and transparent delivery workflows for customers located within our authorized shipping territories.

1. Service Territories We exclusively process and deliver orders to addresses located within:

• European Union & European Countries
• United States of America

Orders requested for delivery outside these defined regions will not be processed.

2. Dispatch Location & Order Fulfillment All orders are processed, quality-checked, and dispatched directly from our internal operating facility:

• Dispatch & Operations Address:Haustier-Schlaraffenland UG (haftungsbeschränkt)Fingers Kamp 13, 58730 Fröndenberg, Germany

All fulfillment operations and quality standards are managed internally prior to transferring shipments to our contracted logistics partners.

3. Shipping Carriers & Delivery Timescales To maintain delivery efficiency, we partner with established international carrier networks, utilizing priority handling services including DHL Priority, FedEx Priority, and UPS Priority.

• Standard Delivery Window: Standard transit across European and United States destinations typically requires 5 to 12 working days following order dispatch.
• Working Days: Delivery timelines are calculated using standard working days (Monday to Friday, excluding public holidays in the dispatch origin and destination country).

4. Automated Parcel Tracking To keep you informed throughout the delivery journey, our system provides automated progress notifications sent directly to the email address provided at checkout:

• Order Dispatch: Confirmation containing your carrier details and initial tracking link upon package handover.
• Transit Checkpoints: Notifications when your parcel arrives at major logistics hubs or customs clearance facilities (where applicable).
• Final Delivery: Updates when the shipment is assigned for local out-for-delivery service on the scheduled day.

5. Extended Delivery Times & Non-Delivery Inquiries If your order exceeds the standard estimated delivery timeframe of 12 working days, please notify our customer care team promptly at grocery@cuddlepawly.com.

• Carrier Tracing Procedure: Upon receipt of your inquiry, we will initiate a formal trace investigation with the assigned logistics carrier (DHL, FedEx, or UPS) to determine parcel location.
• Resolution: Following verification from the carrier regarding lost or severely delayed status, we will proceed to arrange either a full refund to your original payment method or dispatch a replacement order at no additional cost.

6. Transfer of Risk and Delivery Duty In full compliance with European consumer rights legislation and applicable United States commercial standards, the risk of accidental loss or damage to goods transfers to the customer only when physical possession of the parcel is acquired by the recipient or a designated third party at the specified delivery address.

7. Contact Information For questions regarding shipping schedules, tracking inquiries, or delivery updates, please contact:

• Brand Name: Cuddlepawly
• Legal Entity: Haustier-Schlaraffenland UG (haftungsbeschränkt)
• Registered Address: Fingers Kamp 13, 58730 Fröndenberg, Germany
• Telephone: +49 2373 77391
• Customer Support Email: grocery@cuddlepawly.com
• Official Website: www.cuddlepawly.com