Terms Of Service

Welcome to www.cuddlepawly.com. These Terms of Service (“Terms”) govern your access to and use of our website, including all orders placed for products offered by Cuddlepawly.

By browsing, accessing, or purchasing products from this website, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully before completing any transaction.

1. General Provisions & Legal Entity This website is owned and operated by:

  • Brand Name: Cuddlepawly
  • Legal Entity: Haustier-Schlaraffenland UG (haftungsbeschränkt)
  • Registered Address: Fingers Kamp 13, 58730 Fröndenberg, Germany
  • Telephone: +49 2373 77391
  • Customer Support Email: grocery@cuddlepawly.com
  • Official Website: www.cuddlepawly.com

These Terms apply exclusively to orders placed by consumers located within designated service territories across Europe and the United States.

2. Products & Orders

  • Product Offerings: We specialize in domestic pet apparel, pet enclosures, and playpens. Product descriptions, visual materials, and specifications displayed on www.cuddlepawly.com are designed to provide accurate representations of items. Minor variations in shade or dimension may occur during production.
  • Order Acceptance: The presentation of goods on our website constitutes an invitation to offer. An agreement becomes legally binding once we transmit a formal order confirmation via email. We reserve the right to decline or adjust order quantities prior to processing where operational constraints arise.

3. Shipping, Delivery & Tracking

  • Carrier Operations: We contract with priority shipping services provided by recognised logistics carriers, including DHL, FedEx, and UPS Priority.
  • Estimated Delivery Timescale: Standard delivery across European and United States destinations typically spans 5 to 12 working days following dispatch.
  • Automated Order Tracking: Customers receive automated notification emails sent to the contact address provided at checkout during key operational stages, including initial parcel dispatch, arrival at primary transit hubs, and handover for final local delivery.
  • Delivery Investigations: If a shipment exceeds the standard delivery timeframe, our support team will initiate a formal trace inquiry with the logistics carrier. Upon verification of the tracking status, we will proceed to issue either a complete refund or dispatch a replacement order based on the specific circumstances of the case.
  • Transfer of Risk & Ownership: Ownership of goods and the risk of accidental loss or damage transfer to the consumer only upon physical delivery of the parcel to the designated shipping address, in full accordance with European Consumer Rights legislation and relevant United States commercial practices.

4. Cancellation & Right of Withdrawal

  • A. Statutory Right of Withdrawal (European Union Consumers)In compliance with European Union Consumer Rights directives, customers purchasing within the EU possess a statutory right of withdrawal:
    • Cooling-off Period: You have the right to withdraw from your purchase within 14 days from the date on which you (or a third party designated by you) take physical possession of the goods, without providing any justification.
    • Exercising Withdrawal: To exercise this right, you must notify us of your decision via a clear written statement sent to grocery@cuddlepawly.com prior to the expiration of the 14-day window.
  • B. Damaged or Defective Items (Europe & United States)
    • Damaged/Defective Goods: If you receive an item that arrives damaged or exhibits manufacturing defects, please contact customer support at grocery@cuddlepawly.com promptly upon receipt.
    • Simplified Claims Process: To process a claim for damaged or defective items, you are required to submit clear photographic or video evidence illustrating the defect alongside your order details. Physical return of the damaged item is not required once evidence is reviewed and verified.
    • Resolution: Upon review and confirmation, we will issue a complete refund to your original payment method or dispatch an identical replacement item at no additional charge.

5. Customer Obligations & Conduct Users agree to provide accurate, current, and complete personal details when placing orders on www.cuddlepawly.com. Fraudulent transactions, unauthorized credit card usage, or malicious attempts to manipulate site functionality will result in immediate termination of account access and potential reporting to law enforcement authorities.

6. Intellectual Property Rights All content published on www.cuddlepawly.com—including written copy, website layouts, original graphics, product images, and branding—is the exclusive intellectual property of Haustier-Schlaraffenland UG (haftungsbeschränkt) or licensed for authorized commercial use. Reproduction, distribution, or unauthorized commercial exploitation of any site content without prior written consent is strictly prohibited.

7. Limitation of Liability Haustier-Schlaraffenland UG (haftungsbeschränkt) maintains standard technical controls to ensure stable website operation and proper order fulfillment.

  • Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, deliberate intent, or gross negligence on our part, or for statutory liabilities under mandatory consumer laws.
  • Subject to applicable legal mandates, our total monetary liability for direct damages arising out of any order shall not exceed the total purchase price paid by the customer for the item giving rise to the claim.

8. Applicable Law & Jurisdiction

  • European Customers: Contracts concluded through www.cuddlepawly.com are governed by the laws of the Federal Republic of Germany. If you are a consumer residing in the European Union, you also benefit from mandatory statutory provisions of the consumer protection laws of your country of residence.
  • United States Customers: For consumers residing in the United States, disputes shall be governed in accordance with applicable general contract principles and statutory regulations, without prejudice to local mandatory consumer protection laws.

9. Contact Information If you have questions, feedback, or require assistance regarding these Terms or an active order, please contact our team:

  • Legal Entity: Haustier-Schlaraffenland UG (haftungsbeschränkt)
  • Customer Support Email: grocery@cuddlepawly.com
  • Telephone: +49 2373 77391
  • Registered Address: Fingers Kamp 13, 58730 Fröndenberg, Germany